Q: Where
can 1st Choice MBC warranties be purchased?
A: Any auto dealer in our six states that are signed up
on the 1st Choice program.
Q:
What is covered and not covered?
A:
Coverage is listed on our website. See your dealer for a
copy of the contract for complete details.
Q:
Where can I take my car for warranty repairs?
A: Any licensed facility in the U.S.
Q:
What is the claims procedure and how are claims paid?
A: Customer must get vehicle to a repair facility to
determine problem. Once shop has diagnosed the problem,
they must call our claims office and report their
findings. If it’s a claim that 1st Choice is liable for,
a claims adjuster will give an authorization for the
repairs. Once repairs are completed, the repair shop may
submit the repair order to 1st Choice for payment or the
customer can pay the shop and get reimbursed. See
contract for complete claims procedure.
Q:
What assurance do I have that claims will be paid in the
future?
A: All of our contracts are directly insured by an AM
Best rated insurance company.
Q:
Is my warranty transferable.
A: Yes. If you sell your vehicle, the warranty can be
transferred to the new owner at no cost. See your
warranty contract for complete details
Q:
Can I cancel my warranty?
A: Yes. Your warranty can be cancelled within 30 days
for a full refund, minus any claims paid. Thereafter, it
will be prorated on time or mileage, whichever is
greater, less a $50.00 cancellation fee and any claims
paid. See your warranty contract for complete details.
